filiplay Privacy Policy

When you register for an account on filiplay, we collect basic personal information including your full name, date of birth, email address, and mobile number. This information is required to verify your identity, confirm that you meet the minimum age requirement of 21 years old as required in the Philippines, and set up your account securely. We also collect your preferred payment details when you make a deposit or request a withdrawal, which allows us to process transactions accurately and without delay. During your sessions on the platform, we automatically gather technical data such as your IP address, device type, browser version, and general location data — this helps us detect unusual activity and protect your account from unauthorised access. If you contact our support team, we may retain records of that communication to help resolve your concern and improve the quality of our service. We do not collect sensitive personal information such as government-issued ID numbers unless it is specifically required for identity verification purposes under applicable Philippine regulations. All data collection is limited to what is genuinely necessary to operate the platform and deliver a safe, reliable experience for every member.

The personal data we collect is used primarily to operate your account, process deposits and withdrawals in Philippine pesos, and deliver the sports betting and slot game features available on the filiplay platform. We use your contact details to send you important account notifications such as login alerts, transaction confirmations, and updates to our platform policies — these communications are essential to keeping your account secure and your experience smooth. Technical data collected during your sessions is analysed to monitor platform performance, identify and fix issues, and ensure that the mobile experience remains fast and reliable for players across the Philippines. We may use aggregated, anonymised data to understand how members interact with different parts of the platform, which helps us make informed decisions about new features and improvements. Your information will never be sold to third-party advertisers or marketing companies, and we do not use your data to build advertising profiles. If you have opted in to receive promotional updates, we may occasionally send you information about new games, features, or platform news — you can opt out of these at any time by contacting our support team. All use of your personal data is guided by the principle of purpose limitation: we only use your data for the reason it was collected.

filiplay does not sell, rent, or trade your personal information to any third party for commercial purposes under any circumstances. We may share limited data with trusted service providers who assist us in operating the platform — for example, payment processors who handle PHP transactions, identity verification partners, and technical infrastructure providers — but these parties are contractually bound to handle your data securely and only for the specific purpose for which it was shared. In cases where we are legally required to disclose information — such as in response to a valid court order, regulatory request, or law enforcement inquiry under Philippine law — we will comply with that obligation while taking reasonable steps to notify you where permitted. We may also share data within our internal team on a need-to-know basis to investigate suspected fraud, resolve disputes, or enforce our Terms and Conditions. Any third-party service provider we work with is carefully evaluated to ensure they maintain data protection standards consistent with our own. We do not transfer your personal data to countries outside the Philippines unless adequate data protection safeguards are in place. Your privacy is a core commitment, not an afterthought, and every data-sharing decision is made with that principle in mind.

We take the security of your personal information seriously and have implemented a range of technical and organisational measures to protect it from unauthorised access, loss, or misuse. All data transmitted between your device and the filiplay platform is encrypted using industry-standard protocols, ensuring that your login credentials, payment details, and account information cannot be intercepted during transmission. Access to personal data within our organisation is strictly limited to authorised personnel who require it to perform their specific role, and all staff are trained on data handling responsibilities. We conduct regular reviews of our security practices to identify vulnerabilities and apply updates promptly, keeping our defences current against evolving threats. In the event of a data breach that poses a risk to your rights or interests, we will notify affected members and the relevant authorities in accordance with applicable Philippine data protection requirements. We also encourage members to take their own precautions — such as using a strong, unique password and enabling any available account security features. While no system can guarantee absolute security, filiplay is committed to maintaining the highest practical standard of data protection for every member on the platform.

As a registered member of filiplay, you have the right to access the personal data we hold about you and to request a copy of that information at any time. If any of your personal details are inaccurate or out of date, you have the right to request a correction, and we will update our records promptly upon verification. You may also request the deletion of your personal data in circumstances where it is no longer necessary for the purpose it was collected, subject to any legal obligations that require us to retain certain records. If you believe your data is being processed in a way that is inconsistent with this Privacy Policy or applicable Philippine law, you have the right to raise a concern with our support team or with the relevant data protection authority. We will respond to all data rights requests within a reasonable timeframe and will keep you informed of the progress of your request. To exercise any of these rights, please contact us using the support details provided on the platform — no special form is required, and we aim to make the process as straightforward as possible. Your rights over your personal data are important to us, and we are committed to honouring them fully and transparently.

This Privacy Policy may be updated from time to time to reflect changes in how we operate the platform, new features we introduce, or updates to applicable data protection laws in the Philippines. When we make material changes, the revised policy will be published on this page with an updated effective date, and we encourage all members to review it periodically. Continued use of the filiplay platform after a revised policy has been published constitutes your acceptance of the updated terms. If a change significantly affects how we handle your personal data, we will make reasonable efforts to notify you through your registered contact details. For any questions about this policy or how your data is handled, please reach out to our support team — contact details are available on the platform. You can also review our Terms and Conditions and Responsible Gaming pages for additional information about how we operate. We are committed to keeping this policy clear, honest, and up to date so that every member in the Philippines can trust how their information is managed.